Pre-sales queries

What exactly is Talligence?
Talligence is a unique AI and ML powered Business Intelligence and Analytics solution designed to get meaningful insights from your Tally® data. It enables to compare Key Financial Performance (KPI) metrics of your business over the years. You can monitor and compare your assets, liabilities, incomes, expenses on annually, quarterly, monthly and weekly basis. Moreover, all this is available anytime, anywhere, on any device - a web browser, tablet, or mobile.
Who should ideally subscribe to Talligence?
Business decisions are driven by the leadership of organizations like business owners, entrepreneurs, proprietors, CEO, CFO, sales head, purchase head, and similar department heads. Talligence is designed to deliver intelligent insights to the above leaders to help them with accurate and timely decision making for their business.
Does Talligence display real-time data?
While the systems running Talligence connector are kept ON, the last updated data from Tally® ERP is displayed on your devices. So, if you keep a shorter frequency for the scheduler, you can get near real-time data. While systems running Talligence connector are turned OFF, Talligence will show last synced and analyzed data.
I have multiple companies in my Tally ERP. Can I access data for all companies?
Yes, you can access all the companies you have in your Tally® ERP. You can choose to query data for a company or multiple companies or for all companies. The number of companies that you can choose to sync depends on the license that you have subscribed to.
I Use two (2) Tally licenses. Can I sync and access data from both Tally® installations?
No. Talligence connector will fetch Tally® data from any one instance of Tally® ERP in your company. You will need a separate connector to fetch Tally® data from another instance.
Do I always need the system on which the Talligence connector is installed - running?
No, the system is not required to run all the time. However, it is advisable to keep it running to keep getting the latest data from Tally® ERP. The scheduler built into Talligence connector fetches data automatically as defined in the schedule section of the connector. For data update on secured cloud servers of Talligence, the following is required: Talligence connector should be able to connect to the Tally® server. An indicator at the bottom of the Talligence connector will show the status of your connection. Internet should be available and the Talligence connector should be able to talk to the cloud servers. An indicator at the bottom of the Talligence connector will show the status. The scheduler in Talligence connector should be configured to sync automatically. Sync logs show the status of the sync.
How do I get started using the Talligence software?
Get started with very simple steps: Select your subscription by visiting our Plans section and make payment You will receive an automated email with login credentials upon successful payment Login to your account and download the Talligence connector Make the necessary configurations in the Talligence connector by following the steps in the setup Wizard. Voila! you are all set to explore business insights of your Tally® data from the web portal. To enable access on mobile device, you need to authorize the device first.

Licensing and subscriptions

How much does it cost?
We offer various plans to suit every business need. Be it a small company or a medium enterprise – our flexible and cost-effective subscription plans cover them all. Moreover, with a choice of add-ons you can extend the capabilities of Talligence very easily. Please refer to the Plans section for more details.
How do I pay for the initial subscription or renewal of my subscription?
You can pay for your initial subscription and/or renew in advance before your subscription expires. You can pay online (Credit/Debit cards, Net-banking, Wallet) via a secured payment gateway from our website.
Can I make the payment in any currency?
Yes. The currency conversion option is available at the checkout page. You can select your applicable currency to make the payment.
Are there any discounts?
Talligence is expressly priced to be affordable. We offer a 5% discount on quarterly payments and a 10% discount on annual payments. Please refer to the Plans section for further details.
Is there a money back policy?
Nope. We do not offer refunds on cancellations. You can demo Talligence by requesting the same before purchasing the subscription.
Are there any hidden costs?
Absolutely not! Apart from what is mentioned in the Plans section, you don’t need to pay anything else
Can I switch between plans?
Absolutely! Talligence works on a pay-as-you-go pricing model. You can upgrade, downgrade or cancel your subscription at any time. On upgrades/downgrades, the applicable difference in the subscription charges will be calculated automatically and will be reflected in your billing cycle. No refunds will be paid in case of cancellation of an active subscription
The AI powered virtual assistant looks interesting. How do I subscribe to it?
Subscription for the AI powered virtual assistant can be made on top of your active Talligence subscription.

Data security and privacy

Are my company’s data safe with Talligence?
Yes! We take security very seriously. Please refer to the Security section for more details
Do you or your employees access my data?
No, we don’t access your data ever. The Talligence connector syncs your Tally® data to our secured cloud servers via encrypted communication channels. This data is processed by advanced analytical tools and is presented to you in the form of intelligent business insights
What happens to my data when I cancel my account with you?
Once you cancel, we erase all the data that has been synced from your Tally® server and is associated with your account

Talligence Connector

How do I download Talligence connector on my system?
To begin with, subscribe to any one package of Talligence. Once you have successfully subscribed to Talligence, login to portal.talligence.com with your credentials and download from there.
How do I install Talligence connector on my system?
Download connector MSI file. Run the downloaded MSI file. An easy step wizard will guide you to begin installation.
What is the minimum recommended system configuration to install/run the connector?
We recommend the following minimum system configuration: Processor: Intel Core i3, CPU: 2.3 GHz, RAM: 8 GB, HDD: 1 TB
What is the purpose of the connector?
Purpose of connector is to fetch the data from Tally ERP and sync it to the secured Talligence cloud database in an encrypted format.
How to add a new company for data synchronization?
Go to the "COMPANY" tab in Talligence connector. Click "Add/Remove Company" button to add or remove new company/companies. Please note: The number of companies you can add would only be as much as your current Talligence subscription plan allows.
How can I remove a company already synchronized by the connector?
Go to the "COMPANY" tab in Talligence connector. Click "Add/Remove Company" button to remove already added company/companies. Please note: If an already synced company is removed, users of removed company won’t be able to see any data on the portal
Can I replace the selected company with a new one?
Yes, you can. First, remove the existing synced company, so that you can add new company. Follow the steps to remove/add company as per above - #5 and #6. Please note: If an already synced company is removed, users of removed company won’t be able to see any data on the portal.
How can I change the Tally ODBC port?
Go to the Tally ERP Application, Open Configuration tab and press F2. Here, you can change the ODBC port number and save it. Once done, restart the Tally ERP Application.
What if my internet connection fails in middle of data synchronization?
If internet connection fails, Data Synchronization will stop. Once the internet connection is established again, user needs to click on "SYNC NOW" from the SYNC tab of Connector to continue.
What if my system shuts down in middle of data synchronization?
If the system shuts down, Data Synchronization will stop. Once the system restarts, user needs to click on "SYNC NOW" from the SYNC tab of Connector to continue
What if I am not able to establish a connection between connector and Tally?
Check if the Tally ODBC port details in the Tally ERP Application are same as that provided in the Connector. Ensure that the Tally ERP Application is an acting Server/Client. This can be checked/changed in the configuration screen
How can I change the data synchronization settings?
In the "SYNC" tab of connector, you can change the sync setting and save.
What is the difference between Daily Sync and Full Sync?
Daily Sync will fetch the records for present day itself. Whereas, the full Sync will fetch data from initial records.
How can I update my Talligence connector?
In the Talligence portal, user will be notified to update connector. User can click on “Check for Updates” button in the “About” section to update the Connector.

Talligence Mobile App

How do I get started on the native Talligence mobile app?
To start, you need to download the FREE Talligence Mobile App from the Google Play Store if you are installing on an Android phone. If you are using Apple, then download the same from the Apple Store. An active subscription to Talligence is required and you should have been authorized to use the Talligence Mobile App by your company’s administrator. You shall receive an OTP for authentication on the registered number. Enter the OTP and begin using the mobile app.
How does the mobile app work?
The mobile app connects to the secure Talligence cloud servers to fetch data. Only those accounts which have been authorized to access Talligence mobile app will be able to login. Before they can start accessing the app, a one-time authentication is required via OTP mechanism.
Do I have to pay anything extra to run the Talligence mobile app?
Talligence mobile app is FREE and part of your subscription. The app requires active connection to the Internet – either via Wi-Fi or mobile data services. This is the only thing that you may pay extra for.
What if I change my mobile device or the phone number?
You can change your mobile device, or phone number anytime. In both the cases, you will need to go through the mobile device validation process once again.
What if my mobile or tablet is lost or gets stolen? What happens to the data?
Don’t panic! You can de-select access of Talligence to the mobile app for the registered phone number and device through the admin console. This will cut the access to the mobile app.